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Reply to a parent's message

A screen recording of Pearspark doing exactly this in a sample school, and the same 6 steps written out below in the labels you'll see on screen.
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How to reply to a parent's message

  1. 1Click Messages in the sidebar — it opens on the Chats tab
  2. 2Find the parent's name in the list — a chat waiting on you is bold with an unread count
  3. 3Click the row to open the conversation
  4. 4Type your answer in the "Write to {name}…" box
  5. 5Press Enter or click Send — the reply goes to that parent alone, in their portal Messages
  6. 6Click "All chats" to go back to the list

Part of Messages & announcements

One compose reaches every family's portal inbox — plus teacher-to-family threads and an oversight search so leadership can stand behind every message.

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Next in this group

Answer a family in Chats, and when to use School mail insteadAdmins
Chat one-to-one with a parent or a colleagueTeachers
Choose which notifications you getTeachers
Read and reply to messages in your inboxTeachers

Do it in your own school

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