AdminsBilling

Waive a student's fee or cancel a fee batch

A 60-second screen recording of a real school doing exactly this — and the same 5 steps written out below, in the labels you'll see on screen.

How to waive a student's fee or cancel a fee batch

1Click Billing under Administration in the sidebar, then the Fees tab
2Click a batch's description in the Assessment batches table
3Click Waive next to the student
4Answer "Why is this fee being waived?" and click "Waive fee" — the note is kept on the record
5To pull the whole batch, click "Cancel batch" and confirm — paid fees keep their invoice, so waive or refund those individually

Put each family on a plan, run billing once a month, and let Stripe and automatic reminders do the collecting — families pay right in the portal.

Follow these steps in a real sandbox school — admin, teacher, family, and student views. Sample data resets daily.