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AdminsAdmissions
Answer the families waiting on a reply
A screen recording of Pearspark doing exactly this in a sample school, and the same 9 steps written out below in the labels you'll see on screen.
How to answer the families waiting on a reply
- 1Make sure "Accept interest inquiries" is ticked: on Admissions click More, then Website embed, tick it and click Save
- 2Click Dashboard in the sidebar and, under Needs you today, click "Answer them" on the red row about families waiting on a reply (or click the "waiting on a reply" line above the Admissions list)
- 3The Admissions list shows only the families still waiting, oldest first, with a chip on each row: Waiting 2 days, Waiting since yesterday or Asked today
- 4Click a family's name — the card at the top shows their question and how they asked to be reached
- 5Click "Call" or "Email" to answer them
- 6Click "Mark answered" — they drop off the list, Needs you today and the morning reminder, and the page notes who answered; "Undo" puts them back
- 7On the list, click "Mark answered" on a row to do the same for a family you already called
- 8Under Visits on a family's file, "Email a link to book" also counts as an answer, as does the family booking a visit or applying
- 9Each weekday from 8 a.m. school time, school admins get one email and a phone alert listing every family still waiting since before today; switch them off under Notifications
Part of Admissions, enrollment & re-enrollment
A public application form that feeds a checkpoint pipeline, interviews with named interviewers, one-click enrollment, and spring re-enrollment that chases its own responses.
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