AdminsBilling

Look up what one family owes

A screen recording of Pearspark doing exactly this in a sample school, and the same 6 steps written out below in the labels you'll see on screen.

How to look up what one family owes

1Click Billing in the Administration section of the sidebar
2Click the Families tab
3Type a first name, a last name or an email into "Find a family by name or email" and press Enter — a full name like "Sarah Brown" finds nobody, so search one word
4Click the family and read the Open balance, Overdue, Paid this school year and Deposits held tiles
5Check the autopay badge beside their name — Autopay on, Autopay on hold, Autopay failed, Autopay not set up, or Pays by hand; when a payment failed, a red note below says when and why
6Scroll to Invoices and Payments for every charge and every payment on the account

Put each family on a plan, run billing once a month, and let Stripe and automatic reminders do the collecting — families pay right in the portal.

Everything in this video is in every plan. Your first 30 days are free, with no setup fee and no sales call.