AdminsTuition

Send a payment reminder or void an invoice

A screen recording of Pearspark doing exactly this in a sample school, and the same 5 steps written out below in the labels you'll see on screen.

How to send a payment reminder or void an invoice

1Click "Billing" in the sidebar — overdue invoices are tinted red, show how many days late they are, and carry an "Overdue" badge — then click the invoice number to open it
2For an overdue invoice, click "Send reminder": the dialog names the billing contact, their email and the balance — click "Send reminder" to email it now
3The note under the buttons counts the reminders already sent; overdue reminders also go out automatically each week, up to three
4To cancel an invoice with no payments, open it and click "Void…" (the option disappears once a payment lands)
5In the "Void invoice" dialog, read the warning (it can't be undone) and click "Void invoice" — the status becomes Void, the balance drops to zero, and it won't be regenerated for this period

Put each family on a plan, run billing once a month, and let Stripe and automatic reminders do the collecting — families pay right in the portal.

Everything in this video is in every plan. Your first 30 days are free, with no setup fee and no sales call.