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Fix a failed automatic payment

A screen recording of Pearspark doing exactly this in a sample school, and the same 6 steps written out below in the labels you'll see on screen.
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How to fix a failed automatic payment

  1. 1Click Billing in the portal navigation bar
  2. 2Read the amber banner: Your last automatic payment didn't go through, the reason, and that automatic payments are on hold until you sort it out
  3. 3Click Update payment method to open the school's secure payment page
  4. 4Enter the new bank account or card there
  5. 5Or, if the old one works again, click Use the same method and try again
  6. 6The banner is gone: a note says what will be taken overnight, and the Automatic tuition card reads On

Part of Tuition & billing

Put each family on a plan, run billing once a month, and let Stripe and automatic reminders do the collecting — families pay right in the portal.

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Pay part of an invoice now and the rest laterFamilies
Create a tuition plan and add studentsAdmins
Connect Stripe for online tuition paymentsAdmins
Run this month's billingAdmins

Do it in your own school

Everything in this video is in every plan. Your first 30 days are free, with no setup fee and no sales call.

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