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Let Pearspark support fix something for you, then cut it off

A screen recording of Pearspark doing exactly this in a sample school, and the same 6 steps written out below in the labels you'll see on screen.
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How to let Pearspark support fix something for you, then cut it off

  1. 1Click Settings under Administration in the sidebar.
  2. 2Click Billing & accounts in the settings rail.
  3. 3Scroll to Pearspark support access.
  4. 4Read what it says: support can always look (read-only and logged), but making changes needs your permission — every change is made under the support person's own name, recorded in your audit trail, and summarized to your admins by email afterward. Deleting records and touching billing stay disabled no matter what.
  5. 5Click Grant change access for 72 hours. Settings reloads on School profile with "Settings saved."; open Billing & accounts again and the card reads "Change access is granted until …" with the date and who granted it.
  6. 6When they're done, click Revoke access now. Settings reloads on School profile again; open Billing & accounts and the card says no change access is granted right now.

Part of Getting help

Ask the Help button how to do something in plain words, hand a question to a person, report a problem from the page you're on, or let support make a fix for you.

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Next in this group

Report a problem from inside PearsparkAdmins
Ask the Help button a question from the portalFamilies
Ask the Help assistant how to do somethingStudents
Ask Help how to do something, and hand it to a personAdmins

Do it in your own school

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