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Report a problem from your portal

A screen recording of Pearspark doing exactly this in a sample school, and the same 7 steps written out below in the labels you'll see on screen.
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How to report a problem from your portal

  1. 1Click the "Help" button in the bottom-right corner of your portal
  2. 2Click the "Report a problem" link under the question box
  3. 3Under "What kind?" choose "Something is broken", "I need help", or "Idea / feedback"
  4. 4Under "How urgent?" pick a level, from "Whenever" up to "School can't operate"
  5. 5Type a "Short title", like "Attendance page won't save"
  6. 6In "What happened?" describe what you did, what you expected, and what you saw instead
  7. 7Click "Send report" — your name, role, school, and this page's address are included automatically

Part of Getting help

Ask the Help button how to do something in plain words, hand a question to a person, report a problem from the page you're on, or let support make a fix for you.

All 7 videos in this group

Next in this group

Ask Help how to do something, and hand it to a personAdmins
Let Pearspark support fix something for you, then cut it offAdmins
Report a problem from inside PearsparkAdmins
Ask the Help button a question from the portalFamilies

Do it in your own school

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