AdminsBilling

Void a payment you recorded by mistake

A screen recording of Pearspark doing exactly this in a sample school, and the same 6 steps written out below in the labels you'll see on screen.

How to void a payment you recorded by mistake

1Click Billing under Administration in the sidebar, then click the Invoices tab (Billing opens on the tab you used last)
2Click the invoice number to open the invoice
3On the Payments card, find the wrong entry — it shows the amount, the date and "recorded by [name]"
4Click Void beside it — the "Void this payment" dialog says the invoice's balance goes back up and the entry stays on the record, marked void
5Type the Reason, e.g. "Check #1042 was entered twice"
6Click Void payment — the invoice's balance goes back up and the family is sent a correction

Put each family on a plan, run billing once a month, and let Stripe and automatic reminders do the collecting — families pay right in the portal.

Everything in this video is in every plan. Your first 30 days are free, with no setup fee and no sales call.